VORZIEX stands behind the technical integrity of our athletic gear. If a product does not meet our performance standards, we provide a structured return and refund process.
Return Eligibility Window
- Duration: Items must be returned within 30 days from the date of delivery.
- Condition: Products must be in original condition—unworn, unwashed, and with all original tags and packaging intact.
- Proof of Purchase: A valid order number or receipt is required for all return authorizations.
Non-Returnable Items
Due to hygiene and safety standards, the following items are excluded from our return policy once the original packaging is opened:
- Compression Wear & Socks (if worn or packaging seal is broken).
- Headwear (if labels are removed).
- Final Sale Items.
Damages and Technical Issues
Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact our logistics desk immediately at orders@vorziex.com
- Required Documentation: High-resolution photos of the defect and the original shipping label must be provided for verification.
The Return Process
To initiate a return, you must follow the VORZIEX authorization protocol:
- Authorization: Email support@vorziex.com with your order number and reason for return.
- Instruction: If approved, you will receive a Return Merchandise Authorization (RMA) and the designated return address.
- Dispatch: Pack the item securely. Customers are responsible for return shipping costs unless the return is due to a VORZIEX error or product defect.
Refund Processing
- Inspection: Once your return is received, our technical team will inspect the item within 3 business days.
- Approval: We will notify you of the approval or rejection of your refund based on the item’s condition.
- Issuance: Approved refunds are processed automatically to your original payment method (Visa, Mastercard, etc.). Please allow 5–10 business days for the transaction to reflect on your bank statement.
Exchanges
- Inspection: Once your return is received, our technical team will inspect the item within 3 business days.
- Approval: We will notify you of the approval or rejection of your refund based on the item’s condition.
- Issuance: Approved refunds are processed automatically to your original payment method (Visa, Mastercard, etc.). Please allow 5–10 business days for the transaction to reflect on your bank statement.
Contact Support
For questions regarding returns, please contact our administrative office:
- Email: support@vorziex.com
- Address: VORZIEX Headquarters, 2200 W Cabela’s Pkwy, Gonzales, LA 70737, United States